Q: Is it possible to customize the colors or font on a design?
A: Absolutely! While most patterns can be easily adjusted, some have specific limitations regarding color count and positioning. We recommend reaching out to us before you place your order if you have any questions.

Q: Are you able to assist with color matching for my specific event or item?
A: We would love to help. Our inventory includes many thread shades not shown on our standard chart. We can also provide product photos showcasing color options for inspiration. Please note that while we strive for accuracy, digital screens can vary, so we cannot guarantee a perfect physical match via photos.

Q: Do you offer embroidery for custom logos, graphics, or monograms?
A: We are happy to help. Professional embroidery equipment uses specialized file formats that require digitizing your artwork. Depending on the complexity, some projects may involve a setup fee or additional production time. Connect with us to discuss your ideas and receive a personalized quote.

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Q: Can you accommodate large orders?
A: Yes, we are happy to accept large orders! Please reach out for estimated turnaround times and questions about special pricing.

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Q: How long does it take to ship?

A: We take pride in shipping quickly. Many of our standard products, such as monogrammed wreath sashes, ship in 3 or less business days. Items with custom requests or designs and large orders may take longer so we can take our time to get it right. 

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Q: What's your return policy?

A: Due to the custom nature of the products, there are no returns or exchanges if the item was fulfilled as ordered.  Please double check the details before ordering, and don't hesitate to message with any questions. We respond quickly and are happy to help ensure you have all the right information before placing the order. If you believe there is a problem with the order, please contact us and we will work with you to resolve any concerns.

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